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Store Policy and wholesale inquires
Customer Care
Please email Sydney at sydswicks@gmail.com with any questions regarding purchasing on this website. All my candles are handmade. If something is not in stock, or if you have a special request, please contact me and I would be more than happy to work with your new ideas!
All products are shipped out of Long Beach, CA. Most orders ship within 2-3 days, as some candles are made to order, sometimes we do get backordered and it may take and extra day or two! If there is a delay in your shipment, we will notify you immediately. We also deliver locally within a 5 mile radius of Long Beach, CA.
Payment Methods
- Credit / Debit Cards
- Offline Payments
Return & Exchange Policy
If your candle is damaged, please email us at sydswicks@gmail.com right away so we can resolve the issue quickly.
We want you to be happy with your candle! If you are not satisfied, we accept returns within 7 days of receipt of order. All returned orders must be in resale condition to receive a refund. We do not refund or pay for shipping costs. Please email us at sydswicks@gmail.com if you would like to return a candle. Do not return without prior authorization. Thanks!
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SHIPPING POLICY
All orders ship by US Postal Service. You can choose Priority or 1st Class Mail. International also ships by USPS.
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If you would like your order shipped by another carrier, please email me at sydswicks@gmail.com
WHOLESALE INQUIRIEs
Please contact Sydney at sydswicks@gmail.com for a line sheet.
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SPECIAL EVENTS
We can create ALMOST any shape candle for your special event. Email sydswicks@gmail.com with what you have in mind along with quantities, date of event, etc.
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